Player Protection

We take responsible play seriously and promote safe gambling at Grand Eagle. Our priority is clear: help players stay in control, make informed decisions, and access support when needed. This page explains Grand Eagle Responsible Gambling principles, the tools available in your account, and how to recognise and respond to risky behaviour. Guidance is practical and action‑focused so players in Canada can set limits, take breaks, or find professional help without delay.

Player protection principles

Account safety, clear rules, and practical controls form the basis of our approach. We provide straightforward tools that let you control spend and playtime. Policies aim to reduce harm and support players who need pauses or permanent exclusion.

Tools to manage your gambling activity

Deposit limits

Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately and can be lowered any time. Increasing a limit may require a waiting period for safety.

Loss and wager limits

Apply loss caps or maximum wager limits to reduce short‑term risk. These limits stop play once thresholds are reached, helping prevent chasing losses and unintended overspend.

Session time limits and reality checks

Enable session reminders to prompt regular breaks. Choose automatic pop‑up alerts that display time played and net result at intervals you set. Short pauses help maintain perspective.

Time‑out and self‑exclusion

Use temporary time‑outs for short breaks or self‑exclude for longer terms. Self‑exclusion blocks access and marketing to the excluded account for the chosen period. Support staff can confirm and register exclusions when requested.

Recognising signs of problematic behaviour

Watch for common indicators: spending more than planned, neglecting responsibilities, borrowing to gamble, or increased secrecy. Repeated unsuccessful attempts to stop or control play suggest it’s time to act.

Guidance for staying in control

Create a budget for entertainment and stick to it. Use the built‑in limits before you deposit. Take regular breaks, avoid gambling when stressed or intoxicated, and consider removing saved payment methods from your account.

Access to professional help and support organisations

If gambling causes harm, reach out to provincial helplines, Gamblers Anonymous, or licensed counselling services in Canada. Examples include provincial problem gambling helplines (such as ConnexOntario) and national support groups. For urgent help, contact local emergency services or a crisis line.

Contact and next steps

If you need assistance with limits or exclusion, contact support via your account. For privacy or security queries, use [email protected] or [email protected] and request help with Grand Eagle Responsible Gambling tools.